After-Sales Service

Dear Customers,

Promise of Products
If you encounter any performance issues with CRDI metering valves from crdimeteringvalve.com within 15 days of receipt, you can opt for a replacement or repair, provided there is no visible surface damage.

For concerns about product quality within 6-12 months of receiving the CRDI metering valves, you may return them for a replacement once our after-sales engineer confirms the presence of a genuine quality issue.

Promise of On Time Delivery
After many years of cooperation with customers in many countries, we noticed that one of the most concerns of customers is the delivery time of product. Therefore, we take on time delivery as one of our priority services.

crdimeteringvalve.com promises to send out the CRDI metering valves which we have in store within 3 days, and for the other CRDI metering valves, we promise to make shipment on time as the time that customers and we have agreement on.

Promise Of Quality
We guarantee that all marked product quality (China made new, Original new, Re-manufactured and other quality that we indicate to) and product packages are real. After customers purchasing our products, we will provide related product technical data and technical training.

Promise Of Services
We will answer the after-sales consultation within 24 hours during working days.

.For customer complaints of products, we will confirm the customer complaint registration. Our technicians will analyze the reasons and reply within a week.

If there is any technical support required, we will require for specific problems and reply within 24 hours during working days.